Client Notice: Sales and Business Development Realignment
As our client base expands, we continue to learn, adapt and grow. With each new opportunity, we gain valuable perspective, enhancing our ability to innovate, refine our solutions and deliver even greater value across the board.
To support this growth, we are aligning our Sales and Business Development teams under a single, unified vision. This strategic move is designed to strengthen relationships, respond more effectively to the evolving needs of our clients and partners and unlock new opportunities for our future clients.
Key benefits of this alignment include:
- Unified Strategy and Goals – One cohesive direction for all client-facing growth initiatives.
- Improved Collaboration and Communication – Better synergy across teams for faster, more informed decision-making.
- Enhanced Customer Experience – A more streamlined and personalised engagement with our clients.
- Increased Agility – Greater responsiveness in adapting to a dynamic business environment.
Meet the Leadership Team Driving This Change
Paul Gleed
Business Development and Sales Executive
Paul’s career at Arch Retail spans more than two decades, beginning as a technician before moving into key roles in project management and regional leadership. He notably led both the Western and Eastern Cape branches simultaneously for six years. Over the last 10 years as Business Development Manager, Paul has built deep client relationships and helped steer major growth initiatives. In his expanded role, he will continue to lead with a strategic focus on delivering long-term value to our clients and partners.
Sibusiso Dlamini
National Sales Manager
Sibusiso joined Arch Retail in more than 10 years ago as a software trainer and he quickly found his passion in sales. After moving into a sales consultant role in 2016, whereby he covered Mpumalanga and Limpopo before being appointed National Sales Consultant in 2018. As second-in-command to the National Sales Executive, he played a pivotal role in shaping national sales strategies and engaging with internal leadership. Now as National Sales Manager, Sibusiso brings energy, empathy and a deep understanding of client needs to the national stage.
Kevin Naidoo
Business Development Manager
Kevin’s 12+ year journey with Arch began in training and evolved through senior trainer and sales roles. Over the past four years as a Business Development Consultant, he’s worked closely with clients to align Arch’s solutions with their operational needs. Now as Business Development Manager, Kevin combines his hands-on experience with a strong consultative approach to drive new opportunities and deepen client partnerships across the region.
We believe these changes will significantly enhance our ability to support our clients’ growth and deliver exceptional value. These appointments represent a pivotal step in our journey to continually evolve, support and empower our clients. We look forward to building an even stronger partnership with you.