SuperSave, King of the POS

SuperSave Food Town Hyper in Pietermaritzburg, KwaZulu-Natal, started doing business in 1983 with six POS (point of sale) points. The store has since grown to 7,000 square metres of trading space, now sporting 95 POS points. In terms of POS points, this now is the largest Arch installation to date. The POS points are split between 3 exits at the store. 

This hybrid store services both retail and wholesale customers with a wide range of quality products at competitive prices. In addition to a comprehensive dry goods range, the store has superb service departments such as a Butchery, Bakery and Fresh Produce. The store does on average 8,000 to 10,000 transactions per day and on a busy day in the order of 13,000 transactions.

This exceptional store was previously entered as a nominee into the international IGA (Independent Grocers' Alliance) retail awards competition, which they subsequently won to be crowned 2019 IGA International Retailer of the Year. This year they again entered into the IGA Retail Awards competition held in Las Vegas.

All stores are measured against globally recognised performance criteria, including first-rate service levels, consistent pricing, excellent housekeeping, standard of service departments and, of course, community involvement. SuperSave emerged as the overall winner again and received the coveted award as 2024 IGA International Retailer of the Year.

Arch recently visited the store to convey congratulations to Abu Khatib and Suhail Bayat with this exceptional achievement. Says David Geldenhuys, Marketing Executive Officer at Arch Retail Solutions: "Our congratulations to the SuperSave team on this prestigious award. We are indeed honoured to be associated with them as a business partner."