Self Checkout Arrives in Namibia!
In a landmark move for retail innovation in Namibia, Model Namibia’s Auas Valley Store in Windhoek has become the first Fast-Moving Consumer Goods (FMCG) store in the country to implement Self Checkout (SCO) technology. This milestone marks a significant step forward in enhancing customer convenience, streamlining operations and modernising the shopping experience for Namibians.
While self-service kiosks have made appearances in quick-service restaurants, Model Namibia is the first to bring a full-fledged SCO to the FMCG sector, setting a new benchmark for retail excellence in the region. The store now features four Self Checkout units, allowing shoppers to skip queues and enjoy a faster, more flexible checkout experience.
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The store is not only pioneering SCO but also showcases a suite of Arch Retail Solutions that elevate operational efficiency and customer service:
- 4 Self Checkout units for fast, independent shopping
- 15 Points of Sale (POS) for traditional checkout
- 12 Back Office Systems for seamless store management
- Card Payments via Adumo/Innervation
- Airtime top-up services through Mobipay
- 10 Arch Mobile devices for on-the-floor stock and store management
These technologies work in harmony to create a smart, responsive and customer-centric retail environment, ensuring that every shopper - whether using SCO or traditional checkout - experiences speed, accuracy and convenience.
Model Namibia’s bold move into SCO is more than a technological upgrade, it’s a statement of intent. By embracing innovation while staying rooted in community values, Model is redefining what it means to be a modern retailer in Namibia.
As the transformation continues across other locations, the Auas Valley store stands as a beacon of progress, showcasing how thoughtful innovation can enhance both business performance and customer satisfaction.
